Skip to main content

PinNote Support

PinNote is a macOS app for screenshots, annotation, and desktop pins. If you run into a problem or have feedback, email us.

Back to PinNote
  1. 01

    Contact Us

    Email [email protected] with your macOS version, PinNote version, and a description of the issue (screenshots help).

  2. 02

    Screenshots Are Black or Show Only the Wallpaper

    Open System Settings > Privacy & Security > Screen Recording, enable PinNote, then fully quit and reopen PinNote (macOS applies the permission only after the app restarts).

  3. 03

    Global Shortcut

    The default shortcut is F1. If it conflicts with another app, open the menu bar icon > "Settings…" > Shortcut to pick a preset or record a custom combination (must include a modifier; F1–F12 can be used alone).

  4. 04

    Restoring Pins

    Pins are saved on your Mac and restored to the desktop automatically when PinNote restarts. Double-clicking a pin opens the editor by default; you can change this to copy, close, or do nothing in Settings. Right-click a pin to edit, copy, save, or delete it.

  5. 05

    Restore Purchases

    After switching Macs or reinstalling, click "Restore Purchases" on the "Upgrade to Pro" page in the app, using the Apple ID you purchased with, to restore your lifetime unlock or subscription.

  6. 06

    Manage or Cancel a Subscription

    In the App Store, click your account > Account Settings > Subscriptions (or System Settings > Apple ID > Media & Purchases > Subscriptions) to manage or cancel. Request refunds via reportaproblem.apple.com.

  7. 07

    Privacy

    Screenshots, pins, and settings are stored only on your Mac, and the app itself does not connect to the internet. See the PinNote Privacy Policy for details.